We are hiring front office executive/receptionist with excellent knowledge of English, and at least 2 years experience in boutique city hotels.
Front Office / Receptionist at Ink Hotels Rethymno, Crete
The main responsibilities include:
- Welcome guests for the check in process
- Manage the registration process and keep updated records and files
- Meet and exceed guest expectations by anticipating the services they might require and suggesting local venues
- Receive and handle payments, c/in and c/out procedures in an efficient manner
- Receive calls, emails and respond accordingly
- Follow hotel policies and procedures for providing excellent service standards
- Handle our PMS system
- Prepare reports for all front office operations.
- Handling requests, resolve all issues in an efficient way.
- Tourism or Hospitality degree
- Experience of 2 years in similar position
- Good use of English language, both oral and written. Knowledge of an additional language will be considered an asset
- Previous experience with PMS systems
- Computer literacy (Word, Excel)
- Strong communication and interpersonal skills
- Teamwork spirit
- Professional appearance and behavior
- Positive and optimistic attitude
- Excellent opportunities for career development
- Competitive salary