Front Office / Receptionist at Ink Hotels Rethymno, Crete

The main responsibilities include:

• Welcome guests for the check in process
• Manage the registration process and keep updated records and files
• Meet and exceed guest expectations by anticipating the services they might require and suggesting local venues
• Receive and handle payments, c/in and c/out procedures in an efficient manner
• Receive calls, emails and respond accordingly
• Follow hotel policies and procedures for providing excellent service standards
• Handle our PMS system
• Prepare reports for all front office operations.
• Handling requests, resolve all issues in an efficient way.

Position Requirements:

• Tourism or Hospitality degree
• Experience of 2 years in similar position
• Good use of English language, both oral and written. Knowledge of an additional language will be considered an asset
• Previous experience with PMS systems
• Computer literacy (Word, Excel)
• Strong communication and interpersonal skills
• Teamwork spirit
• Professional appearance and behavior
• Positive and optimistic attitude

We offer:

• Excellent opportunities for career development
• Competitive salary